Frequently Asked Questions

Everything you need to know about how Invincimail protects your inbox. Can't find your answer? Reach out any time — our support team is 100% human.

Invincimail sits alongside your Gmail or Outlook account and scans every incoming email in real time for spam, phishing, and malware. It analyses the message body, the sender metadata, and any attachments, then assigns each email a risk score. High-risk emails can be flagged or automatically removed, and every action is logged in your personal dashboard.
Each email is passed through several layers of analysis: body-text models that detect phishing and social-engineering language, metadata checks that inspect the sender, headers, and domain reputation, and attachment scanning. Every email lands in your dashboard with a clear risk rating — Safe, Medium, or High — so you always know why a decision was made.
On the Platinum plan, image attachments are run through a dedicated machine-learning scanner trained to tell genuine photos apart from AI-generated and deepfake images. It looks for the subtle generation artefacts that the human eye misses and combines that with a metadata signature check (for tell-tale tags left by tools like Midjourney, DALL-E, or Stable Diffusion). If an attachment is likely synthetic, the email's risk score rises accordingly.
Platinum protectors get bank-standard AES-256 end-to-end encryption on outgoing emails. The contents are encrypted before they leave your device and can only be read by the intended recipient, so nobody in between — not even us — can read them. You can toggle encryption on or off per your needs, and every encrypted send appears in your dashboard's Encryption Receipts with its method, status, and expiry.
Gold ($15 AUD/month) is built for personal use — AI, spam and phishing body detection, metadata analysis, and attachment analysis on a single Gmail or Outlook account. Platinum ($35 AUD/month) is built for business: it adds the ML scanner for AI-generated attachments, end-to-end encryption for outgoing mail, and has no account limit, for Gmail Workspace and Microsoft Business accounts.
Yes — every plan comes with a 30-day free trial, and you won't be charged a single cent during that period. If you decide it isn't for you, you can cancel any time, and payments are fully refundable within 30 days of your first payment. You can also cancel future repayments instantly from your dashboard.
No. The local desktop client is lightweight and designed to run quietly in the background — we guarantee it won't slow down your device, and there are no annoying desktop pop-ups, ever. Everything you need lives in your dashboard, where you can review threats and adjust settings whenever you like.
By default, emails flagged as high risk are automatically deleted so they never reach you — but this is fully flexible. From your dashboard settings you can choose to quarantine, label, or simply flag them instead, and every action taken is recorded in your Actions Taken log for full transparency.

Still have a question?

Our 100% human, highly trained support team is happy to help. Start protecting your inbox today — free for the first 30 days.